Dar Sultan Tanger
Dar Sultan Tanger

General Terms of booking

You have just logged on the website www.darsultan.com of DAR SULTAN Company. 
You must carefully read the following provisions as they constitute a contact establishing the general terms and conditions of online booking of the rooms of the guest house of DAR SULTAN. The “click” that you will execute after completing your order form constitutes the validation of your order and will be irrevocable acceptance of these terms and conditions. As a result, you can only order products or services if you agree to the terms and conditions set out below.

The following general conditions of sale govern all transactions established on the online booking site www.darsultan.com of the DAR SULTAN guesthouse. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions.

The present contract is a distance contract which aims to define the rights and obligations of the parties in the context of the online booking of rooms of the company DAR SULTAN, through the secure platform of online payment of the Interbank Banking Center.

In the remainder of the contract, each of the expressions mentioned above will have the same meaning as in its definition, namely:
– “Distance Contract”: any contract concerning goods or services between the DAR SULTAN Company and a Consumer within the framework of a sales or distance service system organized by the DAR SULTAN Company which, for this contract, exclusively uses the Internet network until the conclusion of the contract, including the conclusion of the contract itself.
– “Consumer”: any natural person who, in this contract, acts for purposes that are not part of his professional activity.
– “Order form”: document which indicates the characteristics of the Products ordered by the Consumer and which must be signed by him by “double click” to engage him.
– “Order”: an act whereby the Consumer undertakes to reserve a room or the entire guest house and the DAR SULTAN Company to honor them.

All rooms on the site of DAR SULTAN guest house are sold until unavailable. The Dar Sultan rents its rooms, available for 1 to 2 people maximum per room, as well as the entire riad, from 3 nights, for 14 people.
The company DAR SULTAN reserves the right to withdraw from its website a room, without notice. It can not in any case be held to compensate or cancel an order due to the impossibility of the buyer to go on the day to the guest house. In case of cancellation of the reservation less than 8 days before the date of the reservation, the total amount of the stay must be paid. The house accepts animals subject to prior agreement with the management.

Place an order
After choosing the room you are interested in, click on the ” book ” button, the room is then added to your order form. You can change your order at any time and you can return to the rooms available. When you have completed your reservation, confirm your order by clicking on the ” pay ” button.
In case of error on your part, at the time of your entry on the order form, we advise you to send us within 24 hours a cancellation request by e-mail. After cancellation of the order by DAR SULTAN, you can order again.

The prices mentioned on the online booking site are indicated in euros TTC but do not include the tourist tax which amounts to 4 € per night per person. These prices are valid at the time of their consultation by the customer and are those in force at the time of the order. The order form and transactions are in Moroccan dirham. Any change in the VAT rate will automatically be reflected in the price of the products.

Execution of the order
The order will be executed no later than 7 days from the day following the day on which the Consumer placed his order.
The booking of a room at Dar Sultan is validated only once a deposit of 30% paid online. The balance must be paid in full the day of your departure, with taxes to be paid.
In case of unavailability of the reserved room, the Consumer will be informed at the earliest and will have the opportunity to cancel the order.
He will then have the choice to request either the refund of the sums paid within thirty days at the latest of their payment, or the reservation of another room.

Method of payment
To pay for your order, you choose the method of payment from those offered by DAR SULTAN at the payment page.
In this case, the delivery of the transaction for debiting your account is made during the day.
Your online payments are secured by the Center Monétique Interbancaire (CMI) which offers a fully secure payment service.
The Consumer guarantees the Company DAR SULTAN that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order Form. 

In case of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card and between the DAR SULTAN Company and its banking establishment apply.

Data confidentiality
The information requested from you is necessary for the treatment of your order and they are treated confidentially. You have a right of rectification concerning the data concerning you. For more information see our privacy policy.

Cancel an order paid by credit card
In case of cancellation of the reservation less than 8 days before the date of the reservation, the total amount of the stay must be paid.

Right of withdrawal
From the date of your order, you have a period of 7 days to assert your right of withdrawal, and be fully refunded.

Proof of transactions paid by credit card
The data recorded by the CMI on the online payment platform on behalf of DAR SULTAN constitutes proof of the commercial transactions between you and DAR SULTAN.

Major force
DAR SULTAN is only liable for the performance of its obligations to the extent that no event of force majeure hinders them. In case of dispute, the attribution of competence is made to the Moroccan right and the commercial court of Tangier. The reference language for settling potential disputes is French.